Make the next action easy
A meta-analysis of randomised healthcare trials found that SMS reminders increased attendance compared with no reminder. Results vary by context, but useful timing and a clear action remain central.
Ask customers to reply YES or NO so released slots can be offered again quickly.
Choose the right moment
For many appointments, 24 to 48 hours beforehand works well. An on-site visit may justify a second same-day update.
Include brand, date, time, location and required action, without unnecessary personal information.
- Clear sender
- Simple reply
- Prompt handling
- Measure confirmations and no-shows
Move from Excel to API
Test the scenario with an Excel import first. Then connect a calendar, CRM or business system through the API.
A tailored quotation is available above 5,000 SMS per year.